Shipping & Returns
Shipping Policy:
Order Processing Time
All orders are processed within 1–3 business days after purchase. You will receive a confirmation email once your order has been shipped, including tracking information.
Estimated Delivery Times
We work with global suppliers to ensure the best products at the best prices. Delivery times vary based on your location:
Canada, UK, Australia: 8–18 business days
Europe: 10–20 business days
Rest of World: 10–25 business day.
Tracking Your Order
Once your item has been shipped, you will receive a tracking number via email.
Customs & Duties
Buyers are responsible for any customs or import duties that may apply, depending on your local laws.
Return & Refund Policy:
Your satisfaction is our priority! If something’s not right, we’re here to help.
Returns Eligibility
You may request a return within 14 days of receiving your order if:
.The item arrived damaged, defective, or incorrect
Non-Returnable Items:
Used or damaged items (unless defective on arrival)Pet hygiene products (e.g., litter, grooming tools)
Clearance or final sale items
Return Process
-Contact us at contact us with your order number, photos, and reason for return-We'll respond within 24–48 hours with next steps
-After return approval, send the item to the address provided
-Refunds are processed to the original payment method once the return is received and inspected
Return Shipping Costs
Customers are responsible for return shipping unless the item is defective or incorrect
Damaged or Incorrect Items
If your item is damaged or incorrect, we’ll replace it free of charge or offer a full refund. Please contact us within 7 days of delivery.
Cancellations
Orders can only be cancelled within 12 hours of purchase. After that, the order is processed and shipped.